First of all, you need to check and, if necessary, correct the settings.

Action: Open menu System / Setting

Expectation: The Dr Dispatch System Configuration window will open.

Action: Select line “Trucking Preferences”

Expectation:

Action: You need to create a download in the same way as in TC11, but skip filling out the gross pay and driver pay.

Expectation: Completed document with the status “Assigned”, but with empty fields “Gross Pay” and “Driver Pay”

Action: Change document status to “Dispatched”, then to “Empty”.

Expectation: The message “A payroll record has been created! Do you want to DELETE that record and calculate a new one?” should appear!